gobetsPrivacy Policy
This page describes what we collect when you use gobets and how we keep that data protected. We collect your email, phone number, and identity information to verify your account. We collect payment details to process deposits and withdrawals. We collect betting history to settle wagers against official outcomes. We do not sell your data to third parties, and we keep it confidential unless law requires us to disclose it.
Our privacy practices apply when you access gobets via Android app, iOS browser, or desktop browser. We store your data on servers that may sit outside your jurisdiction, but we protect it using standard encryption and security protocols. We keep your data only as long as you maintain your account or as law requires.
If you have questions about how we handle your information, contact our support team via your account dashboard or email. We respond to privacy requests within one business day.
What We Collect on gobets
We collect your email and phone number when you create a gobets account. These are your login credentials and we use them to contact you about account activity, payment issues, or policy updates. We also collect your full name, date of birth, and government ID number (passport, driving licence, or national card) for identity verification before your first withdrawal.
We collect your proof of address — utility bill, bank statement, or government document showing your name and residential address. This prevents fraud and money-laundering. We collect payment information when you deposit: the payment method you chose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and the amount. We do not store your full payment card numbers or wallet passwords; our payment processors handle that data separately.
We collect your betting history automatically — every wager you place, every game you join, every settlement outcome. We use this to calculate your balance, settle disputes, and prevent fraud. We collect your IP address and device information to detect unauthorised access and geographic anomalies.
How We Use Your Data on gobets
We use your email and phone to send account notifications, payment confirmations, and support responses. We use your identity information to verify your account meets legal age and anti-fraud requirements. We use your betting history to settle wagers, calculate your balance, and provide your account statement. We use your payment information to process deposits and withdrawals to the correct method.
We use your IP address and device info to detect fraud (multiple accounts from one IP, geographic inconsistencies, rapid withdrawals). We use aggregate data (anonymised, non-identifying) to understand user behaviour and improve our platform stability. We do not use your data for marketing unless you opt in, and we do not profile you for targeted advertising.
Our gobets Data Protection Policy
We encrypt all data in transit using HTTPS. We encrypt sensitive data at rest (passwords, payment details, ID documents). We limit access to your data to gobets staff who need it for account operations, support, or fraud prevention. We do not grant any staff member access to your full dataset; access is compartmentalised by function.
Our servers may be located outside your jurisdiction. If your data is processed in a different country, we ensure that country's data protection laws apply or we contractually require equivalent protections. We keep your data as long as your account is active, plus up to one year after closure for dispute resolution and legal compliance. After that, we delete or anonymise it.
We at gobets treat your data as a trust. We keep it secure, use it only for account operations, and never sell it.
Third-Party Processors and Payment Partners
We use third-party payment processors to handle deposits and withdrawals. DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet are managed by their own operators; they collect and hold your payment information under their own privacy policies. mobile banking, local payment, online payment, and e-wallet virtual accounts are managed by those banks. We share only the minimum information necessary — your name, account amount, and transaction ID — with these processors.
We do not share your identity information, betting history, or email address with payment processors. We do not use third-party analytics companies (Google Analytics, Mixpanel, etc.) that would track your behaviour. We do not allow advertisement networks to collect data from your gobets session.
Your Rights Regarding Your Data on gobets
You can request a copy of all data we hold about you. Contact our support team and we will compile your account information, betting history, and identity documents into a file and send it to you within one week. You can request correction of incorrect information — if your name, address, or ID details are wrong, we will update them after re-verification.
You can request deletion of your data, though we may retain it as long as your account exists (for settlement and dispute purposes). Once your account is closed and the retention period expires, we will delete your personal information. You can withdraw consent to marketing emails at any time by clicking the unsubscribe link in any email we send.
We honour data subject access requests in accordance with applicable data protection law. If you are in a jurisdiction with specific privacy regulations (such as GDPR in Europe), those regulations may provide you with additional rights. We comply with your jurisdiction's law where it is stricter than our policy.
Cookies and Tracking on gobets
We use cookies to keep you logged into gobets and to remember your preferences (language, layout). These are essential cookies — without them, the platform would not function. We do not use tracking cookies or third-party cookies that follow you across other websites. We do not allow social media platforms to embed tracking pixels on gobets.
When you access gobets from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your browser stores session cookies locally. These expire when you log out or close your browser. We do not use long-term tracking cookies that persist across sessions.
Dispute Resolution and Contact
If you believe we have mishandled your data, contact our support team first. We investigate privacy concerns within two business days and provide a written response. If you are unsatisfied, you can escalate to your local data protection authority or consumer protection regulator (if your jurisdiction has one).
Our support team handles privacy requests via your account dashboard or email. We respond to all privacy inquiries within one business day. For urgent data security concerns (suspected breach or unauthorised access), escalation options are available in your support menu.
- We do not: Sell your data, profile you for marketing, share your betting history, use your data beyond account operations.
- We do: Encrypt your data, limit staff access, delete data when your account closes, honour your privacy rights under law.
- You control: Your login credentials, marketing consent, data deletion requests (subject to retention periods), access to your own data.
This privacy policy was last updated and applies to all gobets accounts. We may update this policy at any time. Significant changes will be announced in advance via your account dashboard. Continued use of gobets after an update means you accept the new policy.