gobets Casino & Sportsbook FAQ

We require three documents to verify your identity. First, a government-issued ID — your passport, driving license, or national identity card. Second, a selfie holding your ID so we can match your face to the document. Third, proof of address such as a recent utility bill, bank statement, or official letter showing your name and current residence. All documents must be clear, legible, and dated within six months. Upload these files through your gobets account settings under KYC. Verification usually completes within two hours on business days. If a document is unclear or your details do not match across documents, we will ask you to resubmit. Do not upload blurry, cropped, or expired documents — this slows verification. Once approved, you can deposit and withdraw without further identity checks.

No. One person may open only one gobets account. If we detect duplicate accounts linked to the same identity, phone number, email, or payment method, we will close all but one without notice and may forfeit funds. This policy protects both you and gobets from fraud and account abuse. If you have lost access to your account, use the password recovery tool rather than opening a new account. If you believe your account was closed in error, contact our support team with your identity documents and we will review your case.

Read our terms and conditions and legal notice before placing any wager or depositing funds. Our terms explain account rules, payment terms, game rules, and dispute resolution. The legal notice sets out jurisdiction restrictions — we do not offer services in jurisdictions where online wagering is prohibited by law. You are responsible for verifying that accessing gobets is legal where you live. Jurisdiction violations may result in account closure and fund forfeiture. We also recommend reading the FAQ game rules section so you understand how football betting, live-dealer tables, and slots work. If you are in Jakarta, Surabaya, or another supported region in Indonesia, make sure your local laws permit your participation. When in doubt, consult a local lawyer before opening an account.

Deposit ranges vary by payment method. For e-wallets like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, the minimum is typically our welcome offer and maximum is our welcome offer per transaction. For bank transfers via mobile banking, local payment, online payment, and e-wallet virtual accounts, minimum is our welcome offer and maximum is our welcome offer. Exact ranges may shift based on bank limits and gobets policy updates. Check the deposit screen in your account for the current limits on your chosen method. Multiple deposits are allowed in a single day. Deposits are credited immediately once the payment processor confirms the transaction. If your deposit does not arrive within subject to verification, contact our support team and provide your transaction ID.

Our weekly cashback offer returns a percentage of your losses from the previous week as casino credit. Cashback is calculated every Monday and credited automatically to your account by Tuesday. You do not need to opt in — all active accounts receive it. The cashback percentage varies by account status and wagering volume. Cashback applies to slots, live-dealer tables, and certain esports markets but not to football sportsbook. Minimum betting activity is required to qualify — check your account for the exact threshold. Cashback credits are subject to wagering requirements before withdrawal. Funds are lost during Idul Fitri and Idul Adha holidays when gobets operates reduced hours. Read the full cashback terms in your account promotions section for exact conditions.

gobets does not charge deposit or withdrawal fees. All fees are borne by the payment processor or your bank. mobile banking, local payment, online payment, e-wallet, and mobile banking transfers are instant with no gobets fee. local payment scans are instant with no fee. Bank transfers via online payment, e-wallet, mobile banking, and local payment may incur a small bank fee depending on your account type — contact your bank for details. Withdrawal processing time depends on your bank; most withdrawals arrive within one to three business days. If you withdraw during a public holiday such as Nyepi, the transaction may be delayed until the next business day. Check your withdrawal history for the status and expected arrival date. If a withdrawal is pending for more than three business days, contact our support team.

gobets provides account controls within your settings. You can view and edit your contact details, payment methods, and two-factor authentication settings. You can download your transaction history as a CSV file for record-keeping. You can change your password at any time. You can request temporary account suspension for a set period. You cannot adjust bet limits or wagering caps via the platform — these are set by your jurisdiction's regulations, not by gobets. If you wish to close your account permanently, contact our support team and provide your identity confirmation. Account closure takes effect after verification, typically within 24 hours. Remaining funds are returned to your registered payment method within three to five business days. You cannot reopen a permanently closed account using the same email or identity documents.

Our support team handles English and Indonesian. Contact us via email, in-app chat, or the contact form on our website. Response times are typically within one business day for email and up to four hours for live chat during business hours. Our team operates Monday to Friday, 09:00 to 18:00 Asia/Jakarta time. During weekends and public holidays, support may be delayed. For urgent account issues such as suspected fraud or unauthorized access, include "URGENT" in your subject line and we will prioritize your case. Do not share your password, PIN, or identity document images via unsecured channels. All support staff are bound by confidentiality agreements and will never ask for your full password.

Use the password recovery tool on the login page. Enter your registered email or username and we will send you a reset link. Click the link to create a new password. The link expires after one hour for security. If you do not receive the email within five minutes, check your spam folder or try again. If you have changed your email address and no longer have access to the old one, contact our support team with your identity documents and we will help you recover your account. Do not share password-reset links with anyone. Anyone with the link can change your password. Choose a strong new password with at least 12 characters, including letters, numbers, and symbols.

gobets uses HTTPS encryption, which protects your login and payment data on any network, including public WiFi. However, we recommend logging in from a private network when possible. If you must use public WiFi, ensure your phone or computer has a current antivirus program installed. Do not log in from an untrusted or shared device if you cannot monitor it afterwards. If you log in from a device outside your usual location, gobets may ask for additional verification such as a code sent to your registered email. Enable two-factor authentication in your account settings for extra security. Change your password regularly and never use the same password across multiple websites.

gobets services are available only in jurisdictions where applicable law permits. We do not offer services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access to gobets is legal in your location. Accessing gobets from a prohibited jurisdiction violates our terms and may result in account suspension and fund forfeiture. If you are unsure whether gobets is available in your area, check our legal notice page or contact our support team. Supported regions in Indonesia include Medan, Semarang, Bandung, and others, but not all provinces permit online gaming. Laws change — if your local law changes and prohibits online gambling, you should stop using gobets immediately and request account closure.